Rapid Improvement Community Life Choices (“we”, “us”, “our”) provides specialist day services for adults with learning disabilities, including autism. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices and rights you have over that information.
This policy applies to visitors to our website, people who make a referral (whether for themselves or someone else), the clients we support, and anyone who contacts us for volunteering, careers, or general enquiries.
Rapid Improvement Community Life Choices is the data controller responsible for your personal information.
We collect information in a few different ways, depending on how you interact with us:
We use personal information to:
Our legal basis for processing this information is primarily that it is necessary to perform a contract with you (or to take steps before entering one, such as processing a referral), to comply with a legal obligation, or because we have a legitimate interest in running and improving our services. Where we rely on consent, for example for certain marketing or optional communications, you can withdraw that consent at any time.
Because we provide specialist day services, referral and support information will usually include details about a person’s learning disability, autism diagnosis, or other health-related support needs. Under UK GDPR, this is “special category data” and requires extra care.
We process this information because it is necessary for the provision of health or social care, under the direction of appropriately qualified staff, and subject to confidentiality obligations equivalent to those that would apply if it were processed by a health or social care professional. We only use this information to assess eligibility, plan support, and deliver our services safely — never for unrelated purposes such as marketing.
We may share relevant information with:
We do not sell personal information, and we do not share it with third parties for their own marketing purposes.
We keep referral and client records for as long as someone is receiving support from us, and for a further period afterwards as required by our regulatory and legal obligations (typically in line with statutory retention periods for health and social care records). Enquiry, volunteering, and careers information that does not lead to an ongoing relationship is normally kept for a shorter period and then securely deleted.
Under UK data protection law, you have the right to:
To exercise any of these rights, please get in touch (Contact Us page).
Our website may use cookies or similar technologies to help it function correctly and to understand how visitors use the site. You can control cookies through your browser settings. Where we use any non-essential cookies (for example, analytics), we will ask for your consent in line with UK rules on cookies.
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, or misuse, including staff training, access controls, and secure storage of records. Referral and client information is treated with the same confidentiality standards expected of health and social care records.
We may update this Privacy Policy from time to time, for example to reflect changes in the law or in how we operate. Any updated version will be posted on this website with a new “last updated” date.
If you have any questions about this Privacy Policy, or want to exercise any of your rights, please contact us:
Post: Head Office, 34-38 Upper Green East, Mitcham, Surrey, CR4 2PB — or use our Contact Us page to send a message directly.
If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk.
